Recently Updated Pages
💺 Understanding reserved seating tickets
Reserved seating tickets work a little differently from regular ticket types because they're conn...
✉️ How can I contact the event organizer?
Tixtree is a ticketing platform built specifically for event organizers to create events and mana...
🤔 Can I create an account with Tixtree?
Unfortunately, our platform is not designed for ticket buyers. Tixtree is built specifically for...
👛 What are prepaid credits?
There are times when tickets need to be issued for payments collected outside our platform; for e...
✉️ How can I contact Tixtree customer support?
If you are considering using Tixtree and have questions, please contact us by email. If you alre...
🏷️ How can I get the discounted plan?
At Tixtree, we believe in supporting organizations that make a positive impact on people, communi...
🎟 Where are my tickets?
Once you completed your order, you should have received the order confirmation email. This email...
🔎 How to find an order by seat code
When managing seated events, it is often necessary to identify an order based on a specific reser...
✉️ Why can I not use the Email Broadcast feature for marketing or promotions?
Tixtree is an event ticketing platform, not an email marketing tool. The Email Broadcast feature ...
🚪How to inform attendees of the door price
Displaying what price to expect at the door is one of the most effective ways to set clear expect...
🎟️ How to setup tiered tickets
Tiered tickets are a powerful way to reward early buyers, control demand, and maximise sales as y...
🔒 How to create dependent ticket types
A dependent ticket type is a ticket type that is linked to another ticket type. This concept allo...
💷 How to sell tickets for cash at your event
Selling tickets in person is a convenient option for your attendees and allows you to accept cash...
👩💻 How to add collaborators to your box office
Managing an event is a team effort, and collaboration is key to ensuring everything runs smoothly...
💳 Is my country supported by Stripe?
Stripe supports over 135 currencies, but not all of them allow what Stripe refers to as "applicat...
☎️ How can I contact the payment processors?
At Tixtree, we provide the tools to help you sell and manage event tickets seamlessly. To ensure ...
↪️ How to pass fees on to the buyer
By default, you are responsible for paying Tixtree’s service fees and processing fees charged by ...
🔧 How can I manage my order?
Managing your order is easy. You just need to log into your self service area. The self service...
📋 How to enable a waitlist for your event
Even the best-planned events can sell out faster than expected, and that's a great problem to hav...
🔒 How to create locked add-ons
A locked add-on is a regular add-on that is linked to or contingent upon the selection of a speci...