☎️ How can I contact the payment processors?
At Tixtree, we provide the tools to help you sell and manage event tickets seamlessly. To ensure secure and reliable payment processing, we use Stripe and PayPal.
Because your Stripe or PayPal accounts are independent from Tixtree and fully owned by you, we do not have access to sensitive financial information, such as:
• Payout schedules
• Bank account details
• Account verifications
• Disputes and chargebacks
• Security or compliance reviews
For privacy and regulatory reasons, only Stripe or PayPal can assist you with those matters.
How to contact Stripe
Go to Stripe Support, then click "Contact Support" in the bottom right corner of the page.
How to contact PayPal
Go to PayPal Support Center, scroll down at the bottom of the page, then select the option you prefer.
