🙋♀️ Organizers F.A.Q.
Frequently Asked Questions.
💰 When can I expect my payout?
At Tixtree, we have chosen to process payments through our two trusted partners: Stripe and PayPa...
💳 Why Tixtree uses Stripe and PayPal for processing payments?
To ensure the best possible service fee for our customers, we partner with established payment pr...
🏷️ How can I get the discounted plan?
At Tixtree, we believe in supporting organizations that make a positive impact on people, communi...
👛 What are prepaid credits?
There are times when tickets need to be issued for payments collected outside our platform; for e...
🍱 How can I determine my event max capacity?
The maximum capacity of an event can be determined by several factors: 1. Venue Size: The physi...
🪪 Can you remove the consumption tax from my invoices?
Consumption taxes are a category of taxes levied on the purchase of goods and services. Unlike in...
💳 Why does Stripe require so much information?
In the world of online payments, ensuring security and trust is crucial. Stripe, a leading paymen...
💳 Why does Stripe create a new business account when integrated with Tixtree?
Stripe is a powerful payment processor that simplifies managing transactions for businesses world...
✉️ How can I contact Tixtree customer support?
If you are considering using Tixtree and have questions, please contact us by email. If you alre...
💳 Is my country supported by Stripe?
Stripe supports over 135 currencies, but not all of them allow what Stripe refers to as "applicat...
💳 What currencies do you support?
The following table outlines our supported currencies, along with their available payment process...
🆕 Why are my attendees receiving a new ticket design?
Starting Saturday, 25th October 2025, we're rolling out a brand-new digital ticket design: cleane...
☎️ How can I contact the payment processors?
At Tixtree, we provide the tools to help you sell and manage event tickets seamlessly. To ensure ...
✉️ Why can I not use the Email Broadcast feature for marketing or promotions?
Tixtree is an event ticketing platform, not an email marketing tool. The Email Broadcast feature ...
🤑 How do I get get the money from an event into my bank account?
When someone buys a ticket to your event: The payment is processed through your connected pa...