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This article provides instructions to effectively cancel a ticket, preventing the attendee from attending the event. It's important to note that cancelling a ticket does not automatically result in a refund. If a refund is required, please refer to the guide about how to refund a ticket for further assistance.
- Click "Tickets" in the top navigation bar;
- Use the search box to find the ticket you need to modify. You can search by ticket buyer name, email address or ticket code to narrow down your search;
- If the result of the search shows more than one option, click the desired one.
- Click "Cancel";
- Click “Confirm” to permanently cancel that ticket.
The ticket status will be updated as "Cancelled" in the Tickets area, indicating that the ticket has been successfully cancelled.
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